The Government of India has undertaken a nationwide mobile-governance initiative that is aimed towards improved access to government/public services by citizens especially the poorest and the most disadvantaged sections of the society.
The Government has approved “Category-I” 3-digit short code 166 as a single nationally available phone number for all non-emergency public services.
Department of Electronics and Information Technology (DeitY) has currently approached the concerned stakeholders in the Government as well as the Industry for arriving at a uniform, transparent, and affordable tariff for usage over the short-code.
Once all the Telecom Service Providers (TSPs) open the short code 166 at a uniform rate, these services would also be made operational. This short code would be made operational by January 2013.